Refund policy

We have a 14-day return policy, which means you have 14 days from the date you received your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached and seals intact.

We do not accept returns of gift cards.

Returns should be sent to the following address: Green Logistics Polska- SANS, Podleśna 30, 05-532 Baniocha, email: info@sans.com.pl, tel: 796 433 484.

Please include the return form with your package, which you can download HERE

If you have any questions about returns, you can always contact us at info@sans.com.pl.

Damage and complaints

Please check your order upon receipt and contact us immediately if the goods are defective, damaged, or incorrect so that we can assess the problem and remedy it.

Exchanges

The fastest way to ensure you get what you want is to return the item and make a separate purchase for the new product once the return has been accepted.

14-day withdrawal period in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your goods must be in the same condition as when received, unused, with labels attached, and in their original packaging. Proof of purchase will also be required.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been accepted or rejected. If your refund is approved, it will be automatically processed to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If it has taken more than 15 business days since your return was approved, please contact us at info@sans.com.pl.